No worries: Getting help doesn’t have to be a big deal

Sometimes, we know we need help but we don’t reach out for it because we’re uncertain about what might happen. Here are some common worries that might be stopping you from reaching out to Gambling Help NSW, and why they might not be as big a problem as you might think.

I’m worried about what the counsellor will think.

The counsellor won’t judge you. They work with all kinds of people, all of the time, and they know you only need their support. Gambling and financial counsellors are trained to work in an empathetic and encouraging way. Getting help is not about being made to feel bad or guilty about your behaviour. It is about working together to find a way to do things differently.

I can’t afford to get help, or I don’t have time.

We know how busy life can get, so we make it easy to get help by providing a number of flexible options: free 24-hour online counselling or phone support, and after-hours services at many of our locations throughout New South Wales. We know that fitting in an appointment can seem impossible. That’s why our free services make themselves available to you when it’s convenient for you.

I don’t feel comfortable speaking English to a counsellor.

If you’d feel more comfortable talking in another language, counselling is available in more than 40 community languages, including Mandarin, Cantonese, Vietnamese, Arabic, and Italian. We want you to feel like you can really express yourself.

I don’t have that much of a gambling problem and there are other people worse off than me.

You don’t need to be suffering a certain amount of harm from gambling in order to seek help to tackle a gambling problem. In fact, seeking help at the right time can help prevent further problems from starting and affecting other parts of your life, such financial, family and legal.

I’m not sure I want to stop gambling altogether.

Getting help doesn’t necessarily mean stopping altogether. We want to help you find ways to minimise any harm you might experience from gambling. What that means is different for everybody. Often people will have mixed feelings about starting to make changes. The process can involve a feeling of loss or a period of adjustment. That’s okay. Our counsellor is there to work with you at your own pace.

We know that getting help can seem overwhelming, but we promise: we’re not that scary. Once they take that first step, most people are glad that they made the decision to get support, and you will be too. Give us a call on 1800 858 858 to speak to a trained counsellor about the help that is available to you.


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